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support [2014-09-21 22:53]
wikiadmin
support [2015-05-02 18:15] (current)
nkukard [How to ask for help]
Line 35: Line 35:
 ===== How to ask for help ===== ===== How to ask for help =====
  
-Include: +Include ​the following:
   * Debugging logs   * Debugging logs
   * Steps to reproduce, if possible   * Steps to reproduce, if possible
   * Relevant database fields / structure   * Relevant database fields / structure
-  ​+  ​* Radius packet pcap, if possible
 ===== Commercial Support ===== ===== Commercial Support =====
 +
 +BEFORE you start asking about commercial support, please see this [[https://​servicedesk.iitsp.com/​faq/​6
 +|FAQ]].
  
 Commercial support options can be found here http://​smradius.com Commercial support options can be found here http://​smradius.com